RETURNS & EXCHANGE POLICY

Our philosophy with regards to returns and exchanges is to be as customer-centric as possible – in other words, if you as a customer feel you have a problem with a garment or product, we will, within generous reason, do our best to address your problem.

Please engage with us on returns for faulty products – again, our philosophy is to be as customer-centric as possible.

Naturally this customer-centric approach is open to interpretation. Therefore, in times of disagreement, the following will be used as a guideline:

For returns for credit, if 30 or more days have gone by since your purchase, unfortunately it may not be possible to offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it, that is in a fully “sale-able” condition. It should also be in the original packaging.

Most exchanges are related to incorrect sizing, and we encourage you (provided the goods are still in a fully sale-able condition, and you having the invoice) to do sizing exchanges.

To complete your return, we normally require a receipt or proof of purchase.